Privacy & Refund Policy

Effective Date: 22 April 2025

Privacy Policy

At BrandSync.lk ("we", "our", "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Data Protection Act of Sri Lanka No. 9 of 2022.

1. Information We Collect

When you interact with BrandSync.lk, we may collect:

  • Personal Identification Information (Name, Email address, Telephone number, Billing and Delivery address).
  • Payment Information (processed securely via PayHere, Stripe, PayPal — we do not store your payment card details).
  • Device and Usage Data (IP address, browser type, time zone, and device info).

2. How We Use Your Information

We use this data to:

  • Process and fulfill orders.
  • Verify and authenticate payments.
  • Communicate about orders, promotions, and updates.
  • Improve website performance and user experience.
  • Prevent fraud and ensure platform security.

3. Data Sharing

We only share your personal information:

  • With trusted service providers for order processing and payment.
  • When legally required under Sri Lankan law.

4. Data Protection

We apply strong measures to protect your personal data:

  • SSL encryption for secure transactions.
  • Secure third-party payment processing.
  • Limited access to personal data within our company.

5. User Rights

You may:

  • Request access, correction, or deletion of your personal data.
  • Withdraw consent for marketing communications at any time by contacting support@brandsync.lk.

6. Cookies

We use cookies to improve your experience, measure site performance, and serve relevant ads. By using BrandSync.lk, you consent to this use. You may disable cookies via your browser settings.

7. Third-Party Links

We are not responsible for the content or privacy practices of external websites.

8. Policy Updates

We may update this Privacy Policy. Any changes will be posted on this page with a new effective date.

Refund & Return Policy

At BrandSync.lk, we are committed to customer satisfaction and fair service. Please read our refund and return policy carefully before placing an order.

1. Digital Product Policy

All products and services offered on BrandSync.lk are digital in nature (such as social media engagement and view campaigns). Once service delivery has begun, purchases are considered non-refundable.

2. Refund Eligibility

You may request a refund if:

  • Your order was not delivered within the promised timeframe.
  • The delivered service significantly differs from the description on our website.
  • Payment was duplicated or charged incorrectly.

All refund requests must be made within 7 days of the transaction.

3. Non-Refundable Situations

Refunds will not be provided if:

  • The service has been partially or fully delivered.
  • The delay was caused by customer inaction or misinformation.
  • Platform policy changes (TikTok, Instagram, Facebook) affect the final result.

4. Refund Process

If eligible, refunds will be processed within 7 business days to your original payment method.

Contact Us

For any inquiries or refund requests:
📧 support@brandsync.lk

Have more questions about our policies?

Contact Support